Total Quality Management (TQM) works on the basis that every component within the business works towards the maximisation of production quality and satisfaction of the customers. This can be affected by numerous areas: customers; employee involvement; processes; communications; integrated system, etc. This course will teach you how to ensure quality in all areas of your business and understand the different factors that influence this.
Modules
What is Total Quality Management (TQM)
Describe the Evolution of TQM
Concepts in TQM
What is Cost Benefit Analysis?
Explain the Principles of TQM Pyramid
Kano's 5 Types of Quality
Kinds of Measurements in TQM
Explain the STINGER Principle
Describe the Various Tools used in TQM
Describe the Focus Areas of TQM
Explain the Steps for the Quality Improvement Process
Explain Four Absolutes of Quality Improvement Process
Explain the Implementation of TQM
Deming's 14 Points to Improve Quality
List the Benefits of TQM
On course enrolment
167 course pages in a PowerPoint Slides format that you can easily print
Real life examples
High quality infographics that help you understand content
Full Guidance Support
Awarding Organisation endorsement and Certificate
Eligibility requirements
There is no previous experience or qualifications required for enrolment.
It is available to all students aged 18 or over, of all academic backgrounds.
Basic understanding of English language is required to attend this course.
You’ll need a smart device (PC/Mac/Tablet) with an internet connection.
Course Assessment
This course does not involve any written exams. Students will be assessed by Multiple Choice Questions (MCQ) and achieve 50% marks.
Course Duration
The course can be completed in a very short time. The pace for the course is set by the learners themselves the course material is downloadable and course registration will be valid for 12 months, so learners can complete the course with complete peace of mind and with no pressure at all.
Course Mode
This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course.
Career path
This course is valuable for anyone seeking work in a management; it may be done alongside or before other courses in management (long or short) so as to develop skills needed to go into the managerial line of work. This can also be done as a CPD course for those in current employment.